Report a fault
If you are having any problems or just need help with something, fill out the form below and click “Submit”, an incidence (ticket) is raised and a unique case number is allocated, you will receive an email confirming the case number as soon as an operative is assigned to the incidence. Reports raised in this manner are treated as normal priority and dealt with during office hours.
Need urgent support?
Send an SMS text to +34 634 014 738 24 hrs a day
Any reports sent via SMS are treated as high priority and are allocated to an operative instantly, 24hrs a day 7 days a week.
You can check the history and status of your messages by clicking here (sms reports not included)