Live status charts
If the “Main Fiber in” is down on the first chart then all service areas will be offline, however Compusurf TV will continue to function
If your area is green and you have no service please email support@compusurf.es or text 634 024 738
Service Announcements
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Compusurf tel number
Lobster, O2 and EE mobiles are not able to call our landline. Callers hear a message saying the number is invalid. We have reported the fault to Lobster tech support and they are investigating. All Spanish networks and landlines are teaching us without problem
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Port bolnuevo Isla maintenance
Doing some essential maintenance on our port network customer may experience a short outage or two.
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Smart DNS errors BBC .itvx
Some customers are seeing a VPN error when trying to access ITVX . This is a known fault that is being worked on .
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SMS texting service fault
Currently we can only receive texts. We cannot reply. Please email if you need a reply support@compusurf.es
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All systems ok
All systems go. Any problems report in the usual manner. The problem was a blown power supply in the port mast bunker
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Partial network failure
Parts of pro mazarron , bolnuevo, Isla plana. MCC leiva and rusticana have no service due to power issues after storm.. repair teams will be dispatched in the morning
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Other Notices
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Compusurf tel number
Lobster, O2 and EE mobiles are not able to call our landline. Callers hear a message saying the number is invalid. We have reported the fault to Lobster tech support and they are investigating. All Spanish networks and landlines are teaching us without problem
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Port bolnuevo Isla maintenance
Doing some essential maintenance on our port network customer may experience a short outage or two.
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Effective Ways to Report Incidents to Compusurf
There are no faults to report on our system at this time. Please report and incidence you may have using the usual method of an sms in the first instace if urgent, or email support@compusurf.es if not so urgent.
SMS messages are always answered within the hour. If you have had no reply within the hour then we never got the text message, does happen with some foreign networks,
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Compusurf Support / Threads
Compusurf now shares any news, service updates and blog posts to Threads
I’m on Threads as @compusurfsupport. Install the app to follow my threads and replies. https://www.threads.com/@compusurfsupport?invite=0
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Compusurf Support / Telegram
Compusurf now has a Telegram channel https://t.me/compusurfsupport
Please do not use this to request support it’s purely informational. Any notices, service updates and posts in our Blog will appear here.
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