Live status charts
If the “Main Fiber in” is down on the first chart then all service areas will be offline, however Compusurf TV will continue to function
If your area is green and you have no service please email support@compusurf.es or text 634 024 738
Service Announcements
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SMS texting service fault
Currently we can only receive texts. We cannot reply. Please email if you need a reply support@compusurf.es
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All systems ok
All systems go. Any problems report in the usual manner. The problem was a blown power supply in the port mast bunker
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Partial network failure
Parts of pro mazarron , bolnuevo, Isla plana. MCC leiva and rusticana have no service due to power issues after storm.. repair teams will be dispatched in the morning
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Effective Ways to Report Incidents to Compusurf
There are no faults to report on our system at this time. Please report and incidence you may have using the usual method of an sms in the first instace if urgent, or email support@compusurf.es if not so urgent.
SMS messages are always answered within the hour. If you have had no reply within the hour then we never got the text message, does happen with some foreign networks,
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Short Outages
Short outages today not sure what the problem is yet. Have raised ticket with backhaul provider
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MCC /Rusticana maintenance complete
Tues 14.00
All repairs completed. If you are on MCC or Rusticana and still have a problem please text or email in to support in the normal way
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Other Notices
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Effective Ways to Report Incidents to Compusurf
There are no faults to report on our system at this time. Please report and incidence you may have using the usual method of an sms in the first instace if urgent, or email support@compusurf.es if not so urgent.
SMS messages are always answered within the hour. If you have had no reply within the hour then we never got the text message, does happen with some foreign networks,
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Compusurf Support / Threads
Compusurf now shares any news, service updates and blog posts to Threads
I’m on Threads as @compusurfsupport. Install the app to follow my threads and replies. https://www.threads.com/@compusurfsupport?invite=0
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Compusurf Support / Telegram
Compusurf now has a Telegram channel https://t.me/compusurfsupport
Please do not use this to request support it’s purely informational. Any notices, service updates and posts in our Blog will appear here.
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Amazon IPTV app takedown
Popular movie app Film+ is in the process of being blocked on Amazon fire sticks. Users have started to see the uninstall warning on their TV screens. In a few days the app will cease to function. This is part of the Amazon campaign to stamp out piracy.
Amazon have been given a list of apps that are known to facilitate copyright piracy. These apps will in time all be blocked
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Experimental channels
Some viewers may see some channels marked experimental at the bottom of the channel list. It is not recommended to use these as they will buffer and glitch out. These are channels we use for testing and transcoding.
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